Shipping Overview
TOECANDY works with shipping and logistics partners to deliver products to customers according to the delivery options available for the applicable order and sales channel.
Shipping availability, delivery timelines, shipping charges, tracking options, and delivery procedures may vary depending on the purchase channel, destination, product, logistics partner, and other operational factors.
Marketplace orders: If you purchase TOECANDY products through Amazon, Flipkart, Myntra, Meesho, or another marketplace, the shipping terms shown on that marketplace's order page generally apply to that order.
Order Processing
After an order is successfully placed and accepted through the applicable sales channel, it may go through order verification, inventory confirmation, packaging, and dispatch preparation.
Processing time can vary depending on product availability, order volume, destination, operational conditions, and the sales channel used for the purchase.
An order confirmation does not necessarily mean that the product has already been dispatched.
Dispatch
Once an order is prepared for shipment, it may be handed over to the applicable courier or logistics partner.
Customers may receive dispatch or tracking information through the relevant sales platform, courier service, email, SMS, or other available communication channel.
Dispatch timelines may vary depending on inventory availability and operational circumstances.
Delivery Timelines
Estimated delivery dates are provided for guidance and may vary based on destination, courier operations, weather conditions, holidays, public events, logistics capacity, and other circumstances.
The delivery estimate displayed at checkout or on the applicable marketplace order page should be treated as the primary estimate for that order.
Order Confirmed
Your order is received and processed through the applicable sales channel.
Dispatched
The package is prepared and handed over to the applicable delivery partner.
Delivered
The courier attempts delivery at the address provided with the order.
Shipping Areas
Shipping availability depends on the destination and the delivery network available for the relevant order.
Certain locations may have limited or unavailable delivery services due to courier coverage, logistics restrictions, remote-area limitations, regulatory requirements, or other operational conditions.
The applicable sales channel may determine whether delivery is available to a particular address.
Order Tracking
Where tracking is available, tracking details may be provided through the applicable marketplace, courier partner, email, SMS, or other communication channel.
Tracking information is generated and updated by the relevant logistics provider. There may occasionally be a delay between shipment movement and the appearance of a new tracking update.
TOECANDY cannot guarantee that courier tracking information will update in real time.
Delivery Attempts
The courier may make one or more delivery attempts according to its operational procedures.
Customers should ensure that the recipient is available at the delivery address and that the provided contact information is accurate.
If delivery cannot be completed, the courier or applicable marketplace may provide additional instructions regarding re-delivery, pickup, or return-to-origin procedures.
Shipping Delays
Delivery may occasionally be delayed because of circumstances outside the reasonable control of TOECANDY or its logistics partners.
Such circumstances may include:
- Severe weather conditions.
- Natural events or emergencies.
- Transportation or logistics disruptions.
- Public holidays or local restrictions.
- High shipment volumes.
- Incorrect or incomplete delivery information.
- Courier operational issues.
- Other circumstances beyond reasonable operational control.
If a shipment is significantly delayed, please use the tracking information or contact the applicable sales channel for assistance.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including applicable contact information.
An incorrect or incomplete address may result in delivery delays, additional delivery attempts, cancellation, or return to the sender, depending on the logistics partner's procedures.
If you notice an address error after placing an order, contact the applicable marketplace or seller support channel as soon as possible.
Damaged Package at Delivery
If the outer package appears visibly damaged when delivered, customers should inspect the package and product as soon as reasonably possible.
If the product inside is damaged, please retain the packaging and document the condition with clear photographs or video where possible.
Contact the applicable marketplace, seller, or TOECANDY support channel promptly so that the issue can be reviewed under the applicable return and replacement procedure.
Returns & Shipping
Return shipping arrangements depend on the reason for return and the applicable sales channel policy.
For information about damaged products, incorrect products, exchanges, and refunds, please review our Return & Refund Policy .
Customers should not send products to a TOECANDY address without first receiving appropriate return instructions.
Shipping Support
If you need help with a TOECANDY shipment, please keep your order number and delivery details available when contacting support.
Website: www.toecandy.in
Email: retailers@toecandy.in
Contact: Contact TOECANDY
Returns: Return & Refund Policy