Returns & Refunds.

Policy Overview

At TOECANDY, we aim to provide footwear that meets the product description and specifications presented through our official sales channels.

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible with your order details and supporting photographs or video.

Return Eligibility

A return or exchange request may be considered where the product meets the applicable return requirements and one of the following situations applies:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The product has a verified manufacturing issue.
• Another return reason is specifically permitted under the applicable sales-channel policy.

All requests are subject to verification and the applicable terms of the original purchase channel.

Return Request Period

Return and exchange timelines may vary depending on where the product was purchased.

If your purchase was made through a marketplace, please follow the return period displayed on that marketplace's order page and policy.

For direct TOECANDY enquiries or purchases, please contact us as soon as possible after receiving the product so that we can review your request.

Product Condition

Where a return is permitted, the product should generally be returned in the condition required by the applicable return process.

Unless the return is related to a verified defect, damage, or incorrect product, returned footwear may need to satisfy applicable condition requirements, including:

• The footwear should not show signs of significant wear or use.
• The original product packaging should be retained where required by the sales channel.
• Product tags, accessories, or other included items should be retained where applicable.
• The product should be protected appropriately during return shipment.

Products that do not meet the applicable return requirements may be rejected where permitted by the applicable policy.

Damaged or Defective Products

If your footwear arrives visibly damaged or has a manufacturing defect, please document the issue and contact the applicable seller or marketplace as soon as possible.

Helpful information may include:

• Order number or transaction details.
• Photographs showing the complete product.
• Clear photographs showing the damaged or defective area.
• Photographs of the packaging where relevant.
• A short video where it helps demonstrate the issue.

TOECANDY may review the submitted information before approving an applicable return, replacement, exchange, or refund.

Incorrect Product Received

If you receive a product that differs from the product ordered, please contact the applicable seller or marketplace support channel promptly.

Please provide your order details together with clear photographs of the product received and its packaging or identifying information where available.

After verification, the applicable sales channel or TOECANDY may provide the available resolution under the relevant policy.

Exchanges

Product exchanges are subject to availability and the rules of the applicable sales channel.

Where an exchange is not available, the applicable seller or platform may provide another permitted resolution.

Size-related exchanges, colour changes, or change-of-mind requests are handled according to the return or exchange policy applicable to the original purchase.

Refunds

Where a refund is approved, the refund process will depend on the original payment method and the sales channel used for the purchase.

For marketplace purchases, refunds are generally processed according to the relevant marketplace procedures.

Refund timing may depend on the payment provider, bank, marketplace, or other financial institution involved in the transaction.

Items That May Not Qualify

Depending on the applicable sales channel and reason for return, a return or exchange request may not qualify where:

• The product has been used beyond the permitted return conditions.
• The product has been intentionally damaged or altered.
• The return request is outside the applicable return period.
• Required product information or proof of purchase cannot be provided where required.
• The request does not meet the applicable marketplace or sales-channel requirements.

This section does not limit any rights or protections that may apply under mandatory applicable law.

How to Request a Return

For a smooth return experience, please follow the applicable process for your original purchase channel.

Return Shipping

Return shipping arrangements and charges, where applicable, depend on the reason for return and the policy of the original sales channel.

If a return is approved because of a verified damaged, defective, or incorrect product, the applicable seller or marketplace may provide return or pickup instructions.

Customers should not independently ship a product to a TOECANDY address unless return instructions have been provided.

Need Help?

If you need assistance with a TOECANDY product or return-related enquiry, please contact us with your order information and a clear description of the issue.